About Certis Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology-from AI to Robotics-to deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose. You'll be part of a mission that goes beyond operations-shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
If you're ready to build the future, your journey starts here-with us.
Life at Certis Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower-driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.
Duties & Responsibilities - 24/7 Operations Command: Ability to oversee business-as-usual operations, especially during nights, weekends, and public holidays, ensuring continuity of operational activities.
- After-Hours Decision-Making: Strong judgement and decisiveness in managing operational issues, manpower gaps, and service disruptions with minimal senior escalation.
- Incident & Escalation Management: Competence in acting as the first line of command for incidents, security events, and service deviations, including timely escalation and coordination.
- Cross-Function Coordination: Ability to coordinate across various critical business functions such as Cash-in-transit and Cash Processing activities, including external stakeholders to resolve operational issues end-to-end.
- SOP & Compliance Enforcement: Strong discipline in enforcing SOPs, regulatory requirements, and security protocols, particularly during reduced-supervision periods.
- Manpower & Shift Management: Capability in managing shift coverage, last-minute roster adjustments, and on-call resources to sustain operations.
- Operational Risk Awareness: High situational awareness of operational and security risks, with the ability to implement immediate controls and mitigations.
- Reporting & Handover Discipline: Strong documentation skills to ensure accurate incident logging, shift reporting, and effective handover to day operations and senior management.
- Workplace Safety & Security Vigilance: Commitment to workplace safety and security, ensuring safe systems of work and prompt response to safety incidents during after-hours operations.
- Other duties and projects as assigned
Skills & Experience - Diploma or Degree in any discipline from a recognized institution
- Fresh graduates are welcome to apply
- Individuals with demonstrated leadership qualities/relevant operational experience will be considered favorably.
- Effective team players with strong coordination skills
- Strong ability in resource planning, organization and implementation
- Able to multi-task and perform well in a dynamic environment
- Strong computer literacy
- Good communication and interpersonal skills
- Must be able to work on 12-hour rotating shifts
Recognition & Reward Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.
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