Officer, Guest Facility - Urgent Hire

Job Overview:

Responsible in delivering a first class service experience during the villa check–in and check–out. Ensure that the villas are in good working condition at all times.

Responsibilities: 

• Conduct daily check of the villas and ensure that all amenities in the Villas are in a good condition
• Provide positive customer experience and keep customer care as priority
• Responsible for the accuracy of floats as part of the opening and closing of counter duties.
• Coordinate and facilitate the set-up of logistics and equipment for events, activities, and corporate programmes that may be organized in the Villas @ HomeTeamNS
• Manage members’ enquiries through the website/emails, as well as phone calls and face-to-face interactions.
• Attend to members’ feedback/complaints at the Villa
• Manage daily check-Ins and check-outs
• Pre-inspection of the room condition before release for occupancy
• Verify inventory items upon customers check-in
• Check inventory items and room condition upon customers check-out
• Activation of housekeeping for turnover of rooms
• Issuance of towels, bed linen for turn-over and monitor items sent for laundry
• Perform any other duties as assigned by management from time to time.
• Maintain a safe, tidy and clean Service Counter by complying with rules and regulations, policies and procedures of HomeTeamNS.
• Supervise and assist in liaising with contractors in respect of security, cleaning and ad-hoc building or repair works in the villa.
• Report any faults or damages found on equipment, villa facility or any fittings within the facility ground to the Club Ops Departments.
• Ensure that information (including signages) and marketing collaterals for the villas within the Club are up-to-date.
• Maintain filing of registry of records of maintenance contracts, services and invoice and ensure that all paperwork is in order.
• Submit daily and monthly utilization reports.

Requirements:

• Diploma in Business Administration, /Hospitality Management or relevant field
• Proven experience in relevant hospitality role
• Excellent customer service skills
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Great attention to detail