Officer : Operations Support (Hybrid)

This is an important role to deals with most problems or issues independently and has some latitude to solve complex problems such as reviewing and approving Archer requests whenever there is new transcode introduced and to resolve NTC highlighted by Global AML team accurately and timely with zero escalation.

Requires attention to detail and applies analytical thinking when making judgments and recommendations based on the analysis of information to ensure all parameters maintenance are submitted and maintained accurately. Additionally, to ensure proper documentation such as UAT signoff must be given for all critical parameter requests and requestors must provide all necessary approvals and attestations to adhere to Wealth Risk & Controls’ Minimum Control Requirements for Parameter Update and/or Guidelines for of all Wealth Client Communication and Marketing Materials.

Furthermore, the role requires extensive collaboration with stakeholders, including vendor such as Toppan and Datapost, product managers, AML compliance, operations units and technology in relation to operations\business initiatives, process controls and system enhancements.

Key responsibilities include:

• Serve as Subject Matter Expert (SME) for banking systems covering critical systems like Liabilities (IMPACS, RC+, Dynamic Pricing, Transaction Limit, Statement/Advice, Debit/ATM card) and Single Demographics (RM).
• Perform due diligence check on parameter maintenance and parameter maintenance is executed with strong controls, adhere to Wealth Risk & Controls’ Minimum Control Requirements for Parameter Update and/or Guidelines for of all Wealth Client Communication and Marketing Materials.
• Perform investigations relating to customer issues arising from functions supported.
• Perform review and approve Archer requests
• Identifying process improvements/gaps to increase operation efficiency and control effectiveness.
• Participate in various system enhancements, COB testing, audits, MCA and projects testing & implementation.
• Work towards achieving optimum productivity and accuracy.

Job Skills/Qualifications

• University graduate with at least 5 years relevant experience in project, system support & checker role
• Experience with retail banking or wealth management product will be advantageous. Proven ability to deliver results with aggressing timescales.
• Experience in incident management and multiple stakeholders management will be advantageous.
• Ability to work independently and multi-tasking under tight deadlines.
• Strong communication, analytical and problem-solving skills.
• Process good interpersonal communication and presentation skills.
• Process positive attitudes, able to adapt to changes fast.
• Familiar with project management processes and software development lifecycle
• Ownership and accountability.
• Attention to detail

#LI-Hybrid

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