Onboarding Trainer Specialist

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

This is what your job scope will be…

Client Onboarding & Training

• Deliver clear and effective product training to new clients during the onboarding process
• Ensure clients fully understand and can confidently use EPOS solutions
  

Customer Support & Satisfaction

• Handle inbound enquiries via phone, email, and messaging platforms
• Provide timely and professional responses to queries, feedback, and complaints
• Aim for first-contact resolution when addressing customer concerns
• Escalate complex issues to the technical team and follow through until resolved
  

Service Excellence

• Maintain high levels of client satisfaction through proactive and helpful service
• Collaborate with internal teams to resolve issues and improve customer experience
• Offer insights and suggestions to enhance the client journey and service processes
  
  

We’d love to hear from you if you have…

• At least 2 years of experience in a customer service or client support role
• Strong communication skills and a confident, client-focused attitude
• A positive, growth-oriented mindset and eagerness to learn
• No prior technical background? Training will be provided
• Ability to absorb and apply product knowledge quickly
• Self-motivation, attention to detail, and proactive thinking
• A friendly, professional, and stress-resilient demeanor in client interactions