Operation and Admin Executive [West]

Who We Are

Dr Ora is a multi-award-winning beauty brand from Singapore that delivers 100% natural, clinically-proven beauty supplements which are free from preservatives and artificial flavours.

As a strong believer that healthy skin comes from within, Dr Ora is committed to creating the efficacious formulation that delivers results without fillers or excipients. Started with a mission to be 100% transparent and mindful of the ingredients sourced, every ingredient selected is of the highest quality.

Key Job Responsibilities (including but not limited to)

Under the operation execution team, you will in charge of the daily packing operation, inventory and admin management

Admin & Operations Support

• Assist with daily administrative tasks, filing, document organization, and internal coordination.
• Support the team with tracking deadlines, follow-ups, and task updates.
• Help prepare simple reports, spreadsheets, and documents.
• Coordinate with internal team members, vendors, suppliers, and external partners when needed.
• Assist with basic bookkeeping support, invoice tracking, and payment documentation.

Website & E-commerce Support

• Update products, pricing, bundles, promotions, and campaign pages on Shopify.
• Ensure product listings, images, descriptions, and promotional information are accurate.
• Help check website pages before launches or campaigns.
• Coordinate with the team on website updates for new launches, preorders, sales campaigns, and product restocks.

Customer Service Support

• Assist with customer enquiries across website, social media, and marketplace platforms when needed.
• Help follow up on order issues, product questions, delivery updates, and customer feedback.
• Escalate important customer issues to the relevant team members.

Marketing Coordination

• Assist with campaign execution for product launches, livestreams, marketplace sales, and retail promotions.
• Help coordinate content calendars, social media posting schedules, and campaign assets.
• Support influencer, affiliate, and livestream coordination when required.
• Help compile campaign results, screenshots, links, and performance updates.
• Assist with simple Canva designs, content formatting, and marketing materials when needed.

Requirements

• At least 1–3 years of experience in admin, marketing support, e-commerce, customer service, or a similar role.
• Detail-oriented, organized, and able to follow through on tasks.
• Comfortable using Google Sheets, Google Drive, Canva, Shopify, and basic e-commerce tools.
• Good written communication skills.
• Able to multitask and work in a fast-moving environment.
• Experience in beauty, wellness, supplements, e-commerce, TikTok Shop, Shopee, or Shopify is a plus.

Ideal Candidate

• You are responsible, proactive, and organized.
• You enjoy supporting both admin and marketing work.
• You are comfortable with repetitive operational tasks but can also help with creative marketing coordination.
• You are careful with details and able to check your own work.
• You are willing to learn and grow with the brand.

• Friendly working environment
• Travel opportunities for shoots and tradeshow
• 13th month bonus (AWS)
• Additional bonus (based on performance)
• Exciting and Friendly Environment

How to apply:

Send your application to: [email protected]