OPERATION MANAGER

Roles & Responsibilities

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

Develop, implement, and maintain quality assurance protocols

Establish operational plans for the business function.

Facilitate innovation and lead managers to manage change.

Help with the innovation process within the organization.

Lead managers to develop organizational and governance strategies.

Manage compliance with food and beverage hygiene policies and procedures.

Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

Ensure that operational activities remain on time and within budget

Track staffing requirements, hiring new employees as needed

Oversee accounts payable and accounts receivable departments

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

Partner with cross-functional teams to improve proprietary tools and systems

Work closely with legal and safety departments to ensure that activities remain compliant

Oversee materials and inventory

Conduct budget reviews and report cost plans to upper management

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Diploma in Business, Operations Management or related field