Operational Supervisor

Role summary:

The Operations Supervisor is responsible for the end-to-end oversight of warehouse operations, inventory control, and quality assurance. This position ensures the seamless execution of shipping, receiving, and stock management while managing ah-hoc operations request on value-added work such as RockCycle (waste sorting), lamination processes and other insulation value-added work. The incumbent serves as a critical link in the organisation, managing facility infrastructure, security, and government compliance. Practical and systematic, the role focuses on optimizing operational performance, ensuring the safe use of material-handling equipment, and providing strategic insights as logistics specialist.

Key responsibilities and activities include, but is not limited to:  

1. Warehouse & Inventory Management

• Operational Oversight: Supervise day-to-day warehouse activities, ensuring 100% accuracy in shipping, receiving, and delivery.

• Inventory Planning: Lead inventory planning and cycle count activities (minimum twice yearly) to maintain a monthly Stock Accuracy of 95%.

• System Integrity: Control and update all finished goods movements in Rockbis (SAP/ERP) in a timely and accurate manner.

• Space Optimization: Manage warehouse storage layout and external warehouse vendors to maximize efficiency and cost-effectiveness.

2. Value-Added Services (VAS) & Special Operations

• Production Support: Oversee ad-hoc value-added work including RockCycle (recycling program), Lamination, and Coating processes.

• Resource Allocation: Manage manpower and equipment specifically for VAS to meet customer requirements without disrupting core warehouse flows.

3. Quality Control & Continuous Improvement

• Quality Assurance: Implement and maintain the Quality Management System (QMS); resolve warehouse quality issues and ensure all packaging satisfies customer standards.

• Process Improvement: Facilitate the documentation of business requirements and plan continuous improvement strategies to enhance logistics service quality.

• Sustainability: Organize warehouse activities using energy-saving and resource-efficient processes in line with Group values.

4. Safety, Security & Facility Management

• Workplace Safety (WSH): Lead and manage Workplace Health and Safety to ensure organisational compliance. Manage Hazardous Materials Identification System (HMIS) and ensuring all safety data sheets are updated.

• Infrastructure & Civil Work: Oversee the maintenance of the warehouse facility, infrastructure, and office general work, including new installations and infrastructure and civil works projects.

• Compliance: Manage government facility inspection, approvals and ensure the facility complies with all local authority requirements.

• Security & Showroom: Responsible for property security management and the upkeep of the Showroom and Sample Room.

5. Leadership & Communication

• Team Management: Directly supervise warehouse employees, providing on-the-job training and ensuring high levels of utilization and safety.

• Cross-Functional Collaboration: Coordinate between Sales, Customer Service, and Procurement teams to ensure efficient distribution.

• Backup Responsibilities: Ensure adequate backup staff for the operation team and to ensure business continuity in operations.

Job Requirements:

• Minimum Diploma/Advanced/ Higher/ Graduate Diploma in Logistic/ Supply Chain or equivalent

• Minimum 2 - 5 years’ experience

• Proficient in using Microsoft Office applications (Word, Excel, PowerPoint)

• On-hand experience and knowledge of SAP/ERP/MRP/WMS