Operations & Products Executive

Role Overview

We are seeking a detail-oriented and proactive Operations & Products Executive to support the end-to-end coordination of travel operations. This role plays a critical part in ensuring seamless tour planning, accurate bookings, and smooth execution of travel arrangements while working closely with both internal teams and overseas partners.

Key Responsibilities

• Coordinate and manage end-to-end tour planning, including flights, accommodation, transportation, and itineraries
• Liaise with overseas partners and counterparts to ensure smooth and accurate travel arrangements
• Prepare, review, and update travel documents, itineraries, and booking details
• Work closely with the sales team to ensure timely and accurate booking confirmations
• Identify and resolve operational or product-related issues before and during trips
• Provide on-ground or remote support during tours to ensure a seamless travel experience
• Support travel fairs, roadshows, and company events when required
• Opportunity to travel and lead tours where necessary

Requirements

• Bilingual in English and Mandarin (spoken and written) to liaise with overseas counterparts
• Strong coordination, organisational, and multitasking abilities
• Detail-oriented with a high level of accuracy in work execution
• Resourceful problem-solver with a strong sense of responsibility
• Comfortable working in a fast-paced and dynamic environment
• Basic computer literacy (email, spreadsheets, CRM systems)
• Prior experience in travel operations or the tourism industry is an advantage

Benefits

• Performance-based incentives and career progression opportunities
• Exposure to international travel operations and industry practices
• Supportive and collaborative team environment

Salary Range: $2,200 – $4,500 (inclusive of incentives, commission, and tour leading allowance)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.