Operations Consultant - Join a Leading Company

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Assist process owners to achieve success in their process and data workflow transformation journey.

Align and implement divisional strategies through process re-engineering / streamlining / optimization, data management and robotics automation to achieve enhanced process efficiencies. 

The ‘go-to’ SME for process owners for advice on process automation and workflow/data management.

WHAT YOU’LL BE DOING

Business Process Improvement/automation:

• Perform as-is and to-be workflow analysis. Analyse factors that drive process performance.
• Understand and find opportunities to leverage on analytics and technology to automate processes.
• Redesign process using advance data/workflow/automation tools and coordinate end-to-end change.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Conduct briefings/workshops to familiarise process owners on new processes. Includes oversight on SOP updates and controls review with new changes.
• Prepare communications on change to both internal and external stakeholders.
• Support other business initiatives driven by Tech or other Business units and ensure alignment with division/department’s objectives.
• Lead the evaluation of new workflows, processes and technologies with the objective of improving productivity, efficiency, cost management and increasing end-user experience satisfaction.

    Data and Workflow Management:

• Develop and maintain efficient data workflows using SQL and Alteryx to automate reports end-to-end
• Conduct data analysis to identify trends, patterns, and correlations that can drive business decisions and change.
• Design and build interactive dashboards and reports using Tableau/Power BI to present data insights in a visually appealing and easily understandable manner.
• Perform ad-hoc data analysis and provide data-driven recommendations to stakeholders.

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Degree or equivalent experience in Business IT, Computer Science or a related field is required.
• Minimum 3 years of relevant working experience in process/workflow. improvement, automation, AI, engineering or data-related roles.
• Knowledge of SQL for data querying, manipulation, and analysis.
• Experience with Alteryx or similar ETL (Extract, Transform, Load) tools to process and integrate data from disparate sources.
• Proficient in Excel, VBA, Outlook Macro, Power BI.
• Knowledge of best approach, process improvement methodologies (Lean, Six Sigma, TQM etc), digitalization and techniques for implementing automation to streamline insurance/finance and administrative processes is an added advantage.
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team and stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.