Operations Director

Company Overview

At QUEIC, we believe cheesecake is more than dessert — it is an experience crafted with passion, creativity, and quality ingredients. Inspired by the joy of sharing moments through handcrafted cheesecakes, QUEIC is committed to delivering premium products with consistency, innovation, and exceptional customer experience.

As our brand continues to grow, we are looking for a driven and experienced Operations Director to lead and strengthen our operational excellence across production, retail operations, customer experience, and business growth.

Job Summary

The Operations Director will oversee the overall operations of QUEIC Singapore, all its outlets, ensuring smooth daily execution across central kitchen production, retail outlets, logistics coordination, customer service, manpower planning, and operational profitability.

This role requires a hands-on leader with strong F&B operational experience, people management capability, and passion for building scalable systems while maintaining the quality and identity of the QUEIC brand.

Key Responsibilities

Operational Leadership

• Oversee end-to-end operations including central kitchen, retail outlets, inventory, logistics, and daily workflow execution
• Ensure all outlets and production teams maintain consistent product quality, presentation, and service standards
• Develop and implement SOPs to improve efficiency, food safety, productivity, and operational consistency
• Monitor daily operational performance and resolve operational challenges proactively

Brand & Customer Experience

• Uphold and strengthen the QUEIC customer experience across all touchpoints
• Ensure operational execution aligns with QUEIC brand values and premium positioning
• Work closely with marketing and product teams to support new launches, seasonal campaigns, and customer engagement initiatives

Team Management

• Lead, mentor, and manage outlet managers, kitchen supervisors, and operational teams
• Build a positive and performance-driven work culture
• Support recruitment, manpower planning, training, and staff development
• Improve staff retention and operational accountability

Financial & Business Performance

• Manage operational budgets, food cost control, wastage reduction, and labor productivity
• Drive operational profitability, revenue streams and identify areas for cost optimization
• Analyze sales and operational data to improve efficiency and business performance

Compliance & Quality Assurance

• Ensure compliance with Singapore food hygiene, workplace safety, and regulatory requirements
• Maintain high cleanliness and food safety standards across all operations
• Conduct regular audits and operational reviews

Growth & Expansion

• Support business expansion plans, outlet openings, and operational scalability
• Participate in strategic planning and process digitalization initiatives
• Identify opportunities for operational innovation and continuous improvement

Required competencies and certifications

• Minimum 5 years of operational management experience, including at least 3 years in senior leadership
• Proven ability to lead multi-functional teams and manage complex operational processes
• Experience in process improvement, budgeting, and performance management
• Strong leadership, organizational, problem-solving, communication, and interpersonal skills
• Ability to thrive in a fast-paced, evolving environment
• Knowledge of Singapore employment and operational regulations is an advantage

Preferred competencies and qualifications

• Strategic thinker with hands-on operational execution capability
• Strong business acumen and commercial mindset
• Results-driven with strong attention to detail
• Adaptable, proactive, and capable of leading organizational change

Other Information

Benefits

• Competitive remuneration package
• Leadership opportunity within a growing organization
• Career growth and professional development
• Dynamic and collaborative work environment