Operations Excellence Analyst Intern

Duration: Minimum 3 Months (Full-Time Commitment Required)

About the Role:
We are looking for passionate student talent to join our Regional Consulting Practice pipeline through our Operations Excellence Internship program. This program is designed for individuals who want to explore how large-scale businesses drive operational efficiency, standardize processes across regions, and leverage enterprise technology. As part of our continuous talent engagement, interns in this track learn how to analyse business workflows, identify automation opportunities within enterprise systems, and support process consolidation into shared services frameworks.

Note: This program serves as a pipeline for future talent needs. Top-performing interns may be considered for future full-time contract or permanent positions based on business requirements.

Key Responsibilities:

• Process Mapping & Standardization: Use MS Visio to visually map operational workflows; identify identical or repetitive tasks across different business units to support consolidation and harmonization efforts.
• ERP & Automation Scoping: Review how daily operational teams utilize enterprise software and identify clear gaps where manual work can be eliminated or automated through better ERP configurations or automation software.
• Workflow Optimization: Evaluate end-to-end business activities to find bottlenecks, streamline handovers, and design simplified future-state workflows.
• Implementation Support: Help coordinate the transition of operational activities into a shared services framework, drafting clear step-by-step documentation and standard operating procedures (SOPs).

Technical & Academic Requirements:

• Education: Current student or recent graduate from Supply Chain Management, Logistics, Business (Operations Track), or a related operational discipline.
• Operational Insight: Strong foundational understanding of supply chain and logistics workflows (e.g., warehousing, procurement, distribution, order fulfillment). Prior hands-on experience working in logistics operations or a warehouse environment is a significant advantage.
• Systems Literacy: Foundational understanding of ERP concepts, enterprise workflows, or core business application structures
• Practical Tools: High proficiency in MS Visio (or identical workflow diagramming tools) to map processes clearly and professionally

Professional & Soft Skills:

• Process-Oriented Mindset: Ability to break down a busy operational department's daily routine into clear, logical steps.
• Communication: Strong interpersonal skills to interview operational staff, understand their pain points, and document their tasks accurately.
• Adaptability: Comfortable handling shifting project requirements in a dynamic, fast-paced corporate environment.