Operations Executive

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care.

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

1. Appointment Planning and Management

• Plan and manage appointments for water purifier installation and service maintenance.
• Coordinate with customers to schedule installations and maintenance services efficiently.
• Ensure all appointments are logged and tracked in the company system.

2. Customer Service and Follow-Up

• Answer customer inquiries promptly and professionally.
• Manage customer feedback and ensure issues are resolved in a timely manner.
• Follow up on the closure of cases with the customer service department to ensure customer satisfaction.

3. On-Site Assistance

• Assist on-site with the installation and maintenance of water purifiers.
• Ensure installations and maintenance services are carried out according to company standards and customer requirements.
• Provide technical support and troubleshoot issues during installations and maintenance.

4. Roadshow Support

• Assist in the setup and tear down of roadshows and promotional events.
• Ensure all equipment and promotional materials are transported and set up correctly.
• Provide support during roadshows to promote products and services effectively.

Qualifications and Skills:

• Proven experience in operations management or a similar role.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic technical knowledge related to water purifiers or similar products.
• Ability to handle physical tasks related to installation and event setup.

Reporting to: Manager

Work Hours: Full-time, including occasional weekends and public holidays as required for roadshows and customer appointments. 5.5 day work week.

Skills Required

● Minimum Higher Nitec or A Level equivalent

● Possess a valid Class 3/3A driving license

● Operations/Logistics management experience

Other Requirements

● Possess good interpersonal and communication skills

● Team player with positive work attitude

● Takes initiative and has a strong sense of accountability

● Possess strong customer service skills

Estimated Salary

● $2500 to $3500