Operations Executive (Fleet Management) - Generous Compensation

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly-driven and motivated Operations Executive/Area Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!  The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As an Operations Executive/Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.

Responsibilities:

Rider Supply

• Assist with the overall rider onboarding process for new riders
• Perform general administrative duties and manage onboarding/offboarding processes
• Update and maintain the applicants' record system on a daily basis
• Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
• Coordinate and follow-up on applicants' recruitment processes
• Other ad-hoc duties as assigned

Fleet Management

• Supervise equipment collection and riders onboarding
• Manage inventory for fleet and office and report any issues to HQ
• Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)
• Perform any newly developing fleet management activities

Rider Support (FreshDesk)

• Maintaining a positive, empathetic and professional attitude toward riders at all times
• Responding promptly to riders inquiries
• Acknowledging and resolving riders tickets
• Knowing our products inside and out so that you can answer questions
• Communicating and coordinating with Head Office as necessary
• Providing feedback on the efficiency of the customer service process

Requirements:

• Candidate must possess at least a Diploma/Bachelor’s Degree
• Strong excel and data management skills, SQL is a plus
• Flexible, dynamic and engaging, with strong interpersonal and communication skills
• Enjoy working in a vibrant and fast-paced environment
• Willing to work shift hours including weekends and public holidays
• Has initiative, assertiveness and possess excellent interpersonal skills

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.