Operations Executive (Pest Control Industry) - Hiring Urgently

Working Day: Mon to Fri 

Working Hours: 7am - 4pm or 9am - 6pm (must rotate shift in 1-3 months)

Salary: $3000 -$3500

Address: Toh Guan Rd, Jurong East Area

Job scope:

Client Service Management

• Be involved with new client handover and/or onboarding from the Sales Team 
• Setting up and deploying service contract’s work orders in line with service scopes and assigning adequate manpower to ensure service completion to a satisfactory standard
• Review completed services daily for quality performance and if any further follow up action
• Planning of gantts and routes to ensure that services are deployed in an efficient and productive manner
• Ensure all customer’s services are completed for the month

Manpower Management

• Maintaining the necessary headcount to service the number of work orders on a per day basis
• Collaborating with operations team to re-assign work orders due to leave to other technicians
• Ensure new Technicians are onboarded adequately before being deployed for work
• Coordinate with Technicians for any real time updates from customer sites or any issues arising on site and handle any complaints risen from the PMPs
• Ensure each PMP team is hitting their revenue targets

Customer Engagement

• Ensuring both administrative and analytical reports are submitted to customers
• Handle customer queries and tickets relevant to accounts under your care
• Attend customer monthly meetings for check ins

Fleet & Inventory Management

• Ensure all PMP teams are well stocked in terms of chemicals and equipment is functioning in proper order
• Vehicles under your care are maintained and serviced at the appropriate times

Requirements:

• Minimum of 2-4 years of relevant work experience in operations (supervising drivers, technicians etc…)
• At least a Diploma in business, logistics or relevant field
• Knowledge of the pest control and/or facility management and/or logistics is preferred

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279