Operations Executive [Singapore]

Company : Locad

Job Type : Full Time

Singapore (Sg) - Singapore

Job Description - Operations Executive [Singapore]

Daily monitoring of warehouse performance:
Inbound Completion
Order Fulfillment
Outbound/ Handover to Last Mile Partners
Return to Sender (RTS)
Order Cancellation
Ticket resolution
Ensuring that the quality of all services provided meet LOCAD Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) by:
- Creating daily backlog reporting
- Creating & sending weekly, monthly, and quarterly performance reports to carriers with deep dive on specific locations affected
- Day to Day Performance escalations / coordination via carrier chat groups to expedite urgent action
Conduct Root Cause Analysis (RCA) to fully understand arising problems throughout the warehouse management and propose solutions and improvement opportunities.
Responding to internal/ external inquiries by coordinating with Warehouse partners and Internal Business Units
Meeting / exceeding ticket resolution SLAs to fully meet customer expectations
Tracking and fixing shipping errors in the system
Coordinating with carriers on warehouse schedules and vice versa
Making special shipping arrangements as necessary.

Degree in business, management, logistics or a related field preferred.
Strong working knowledge of warehouse operations and management.
Time management skills and the ability to delegate.
Excellent leadership and organizational skills.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and data entry software.
Problem-solving skills.
Availability to work 6 days per week.

Annual performance bonus / 20% variable.
25 days personal time off / Plus national holidays.
Healthcare support
MacBook
Annual learning and development budget.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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Operations Executive [Singapore]

Job Description - Operations Executive [Singapore]

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