Operations Executive Talent and Client Operations

What You Will Do

Talent Operations
- Help new members register and understand job requirements, payments, benefits and onboarding.
- Interview members to understand their experience, availability, salary expectations and suitability for different roles.
- Keep member records accurate and stay in touch so members feel supported and ready for opportunities.
- Find new members through social media, referrals, calls, networking and job fairs.
- Use our automated matching system to connect members with suitable openings.
- Coordinate shift schedules, confirmations and replacements to keep placements covered.
- Monitor attendance and respond quickly when plans change or issues arise.

Client Services
- Learn what each client needs, from staffing levels and schedules to role requirements.
- Be their main point of contact for requests, feedback and day-to-day issues.
- Visit client sites and offices to understand their operations and maintain service standards.
- Help source new clients through outreach, referrals and networking.

You’ll work with the team towards clear goals, including shift fill rate, response time, and member and client satisfaction.

What We Are Looking For
- A dependable person who enjoys helping people and solving practical problems.
- Clear communication skills and confidence speaking with members and clients by phone and in person.
- The drive to meet targets while delivering good service.
- The ability to learn quickly and stay organised when priorities change.
- Comfort visiting client offices and sites.
This is a hands-on operations role. You may need to be reachable by phone after hours when required and work rostered weekends. You will have two rest days each week, scheduled around operational needs.