Operations Manager

Job Description and Responsibilities

· Recruit, train, assign, schedule, coach, counsel, and discipline employees

· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems

· Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

· Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

· Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

· Accomplish operations and organization mission by completing related results as needed

· Manage staff levels, wages, hours, contract labor to revenues

· Manage relationships with clients

· Review and approve all operational invoices and ensure they are submitted for billing or payment

· Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.

· Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

· Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Key Skills and Competencies

• critical thinking and strong problem-solving capability
• planning and organizing
• decision-making
• communication skills
• persuasiveness
• influencing and leading
• delegation
• conflict management
• adaptability
• stress tolerance
• team work

Requirement

• Diploma or Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Minimum 2 years cleaning experience in commercial building.
• Ability to build consensus and relationships among managers, clients, and workers
• Excellent communication skills.