Operations Manager

About the role

An experienced and driven Operations Manager to oversee daily operations, optimize processes, and lead cross-functional teams in a fast-paced environment. This role is ideal for someone who thrives in managing people, improving workflow efficiency, and driving business performance while maintaining high service standards.

Key responsibilities

·      Oversee daily business and operational activities across departments

·      Lead and manage operations staff to ensure productivity and efficiency

·      Develop, implement and continuously improve SOPs, workflows, and operational processes

·      Monitor KPIs, operational performance, business targets and identify areas for improvement

·      Coordinate with sales, inventory, warehouse, and installation and servicing teams

·      Ensure compliance with company policies and industry regulations

·      Handle manpower planning, scheduling, and operational problem-solving

·      Drive operational excellence and customer satisfaction initiatives

·      Prepare reports and provide strategic recommendations to management

Key Requirements

·      Diploma or Degree in Business, Operations Management, or related field

·      Minimum 3–5 years of managerial or operations experience

·      Strong leadership, communication, and problem-solving skills

·      Ability to work in a fast-paced environment and manage multiple priorities

·      Experience in process improvement and team management

·      Experience in retail, renovation, home furnishing, or related industries is an advantage

·      Proficient in Microsoft Office and operational reporting systems