Operations Manager / Director - with Great Benefits

Job Purpose:

Responsible for operations of the brand, ensure successes of operational department by providing exemplary leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Key Responsibilities:

Business

• Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
• Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.
• Ensure good public relations efforts as requires enhancing and preserving a good company image.

Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.
• Provide input to Area Manager and Restaurant Managers on local programs to maximize the impact of Local Store Marketing.

People

• Work with the Human Resources Director on proper staffing needs.
• Lead the team to create, develop and update any related procedures/ systems and operational manual.
• Coach, counsel and develop Area Manager and Restaurant Managers in the achievement of company standards and their personal development plans.
• Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
• Utilize a communication process to ensure all staff is aware of expectations and performance standards.
• Ensure that any government regulations are upheld by all management staff.

Customer

• Ensure 100% customer satisfaction at all time
• Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
• Ensure Area Manager and Restaurant Managers resolves customer complaints in a proper and swift manner.
• Ensure all restaurants achieve targeted KPIs

Job Specifications:

Skills:

• Good in English communication
• Good in computer literate in Word, Excel, PowerPoint

Education:

• At least Diploma in Business Management or any related fields

Experience:

• At least 5 year experience in management of Food and Service Operations