Operations Manager - Exciting Challenge

• To be overall responsible for the general cleanliness, hygiene and maintenance of the dormitory and its immediate precincts,
• To oversee and supervise the duties of the Operations Executives, Enrolment Officers, Security Team, Maintenance team and Housekeeping Team.
• To work with the security executive to ensure the security operations are adequately done in line with the established SOP. 
• To attend to all incidents and disciplinary matters involving tenants, i.e. violation of house rules, etc. and to liaise with their employers in resolving any disciplinary matters amicably.
• To foster and maintain a close rapport with clients to gain their trust and confidence in the services rendered by the dormitory. 
• To liaise with government authorities on any matters that may arise from time to time.
• To effectively lead, nurture and guide all staff for their optimal performance and output in the management of the dormitory.
• To ensure all operating procedures in the dormitory are carried out in line with ISO 9002 standards and workplace safety and health guidelines,
• To oversee fire evacuation and fire drills conducted by FSM and take charge of crisis management in the event of a public order situation in the dormitory. 
• To work with the dormitory manager in achieving the annual KPIs set by the management, budget control and reporting. 

Job Requirement

• Diploma in Facility Management / Property Management / Engineering Disciplines
• Proficient in Microsoft Office applications
• Minimum 3 years of dormitory management experience in dormitories with capacity of 5000 and above. Preferably with prior experience in Facility / Property / Estate Management 
• Good communication skill, computer skill and interpersonal skills.
• Able to lead and work with the team members.
• Self-motivated with strong initiative and ability to meet deadline in a fast-moving work environment.
• Working Days - Monday - Saturday, in general. May be required to work on Sunday & Public Holiday
• Working Hours
• Mon-Fri (8:30 am - 5:30 pm) / (1:00 pm – 10:00 pm)
• Alternate Sat (8:30 am-12:30 pm) / (1:00 pm – 5:00 pm)
• Sunday / PH (9:00 am – 5:00 pm)