Operations Manager (Retail) - Positive Work Culture

Responsibilities:

• To ensure the smooth operations of the Brand and team members.
• Accountable for sales target for the MONO stores in Singapore
• To facilitate all Marketing / Promotional activities.
• Training and Grooming of Staff to adhere to Ted’s standards in customer service and operational procedures.
• Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being.
• Goal setting for individuals and team members.
• Recruit, supervise and appraise team members. Contribute towards the Company’s strategic and operational objectives.
• Responsible for consumer satisfaction within the Brand.

Store Related:

• To be responsible for the stores under his/ her care or any other stores when duly notify by the senior management.
• To be responsible for the stores operations and lead the team to achieve high operational and productivity efficiency.
• To lead the store management and floor staff to achieve the sales budget/target set.
• To be the mentor and trainer to her senior team members i.e. store managers via transfer of knowledge and best practices to deliver a highly dedicated store management team.
• To be responsible and accountable for the commercial and profitability aspects of the stores under her care.
• To emphasis and work closely with Store Managers and Area Managers to deliver a team that is constantly delivering high standard of service.
• To work closely with the training team to identify training needs for her team.
• To communicate effectively to the team and encourage free flow of feedbacks and ideas.
• To maintain store staff by recruiting, selecting, orienting, and training employees.
• To complete store operational requirements by scheduling and assigning employees; following up on work results.
• To maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• To identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• To ensure availability of merchandise and services by approving contracts; maintaining inventories.
• To formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• In the absent of the store manager and/or Area Managers or when the case require higher authority intervention, to attend to customer request or complaint within 24 hours.
• To act as an auditor to ensure that all the back end functions, risk management controls are in place.
• Ensure Store Managers and Area Managers constantly carried thorough documents checking and maintain good filing systems according to the audit findings and action plan.
• To conduct check randomly to ensure stores fully implement the SOPs.
• To guide the store team to maintain a good back-end storage system and goods are in FIFO cycle.
• To promote teamwork amongst the staff and support group.

Overall Operations:

• To be responsible on construct new operations related SOP when such needs arise, update the current Operations Manual and brief the entire operations team.
• To take charge of audit processes/ profit protection measures in the stores and to ensure that all initiatives are deployed.
• Ensure stores trade safely and legally at all times by ensuring appropriate licenses are obtained and renewed accordingly.
• Identify potential risk to store operations and take actions to resolve or rectify the situation.
• To adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing policies that relates to health, safety and security.
• To cut unknown losses by identifying potential risk area, make necessary control and take charge of the SOP on in-store security to control movements of staff/visitors/stocks in and out of the premise.
• To ensure maximum usage of resources to achieve maximum efficiency via effective planning of operations resources and implementing sound administrative practices.
• To manage project based activities i.e. New Store Opening or any other duties may be assigned by the management from time to time.
• To be in charge of the overall outsource services negotiation and service quality i.e. Cleaning service, pets control in-store security and etc.
• In charge of the overall recruitment of the store management team.
• Work closely with the logistic team to fine tune current delivery to achieve higher delivery efficiency.

Requirements:

• Degree/Diploma in Business, Retail Management or equivalent. 
• With 8 years of working experience in the retail operations or fashion background.
• Possess good interpersonal skills and communications skills.
• Good problem-solving skills and able to work independently as well as in a team.
• Strong planning and organizational skills.
• Demonstrate positive mindset and attitude.
• Adaptable, disciplined and self-motivated.
• Sales oriented and excellent in customer service skills.
• Required languages: English and Chinese language will be an added advantage.
• Must be able to work on shifts, public holidays and weekends.