Operations Manager (SaaS)

Do you thrive in a fast-paced environment? Do you love improving processes and getting people to work well together? Do you want to make an impact and change the future of work?

If your answer is yes, you could be exactly who we are looking for.

As our Operations Manager, you’ll be working closely with our founding team to scale up our company’s operations. You will manage overall operations and be responsible for operational procedure, systems and the effective management of labor, productivity and quality control. You will also look for opportunities to improve and expand our systems.

This isn’t just a job but an exciting journey in a fast-growth startup.

About Esevel:

Esevel is reshaping the future of work. Our groundbreaking IT-as-a-Service platform provides device security and support for SMEs worldwide. Partnering with well-known companies like Wise, Xendit, and HeyDay, we're on a mission to transform how the world operates. Join us in this exciting journey and be part of the change.

What you will be doing:

• Improve on operational management systems, processes and best practices
• Ensure all operations are carried out in an appropriate, cost-effective way
• Train and supervise staff on systems and processes
• Foster interdepartmental workflow, teamwork and exchange of ideas
• Identify potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Perform quality controls and track KPIs and OKRs
• Find ways to increase quality of customer service and improve turnaround time
• Manage budgets and forecasts

What we are looking for:

• Excellent organizational and problem solving skills
• Experience with business process automation
• Adaptability to respond quickly to changes, and adjust initiatives and priorities
• Excellent communication skills and leadership ability
• Good attention to detail
• Independent and proactive
• Knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Understand financial and budgeting processes and principles
• Previous experience working in a startup (bonus)
• Proven work experience as an operations manager or similar role (preferred)
• Location: Singapore or remote (within Asia time zone)