Operations Officer

Job Purpose:

The purpose of the Operations Officer role is to provide support to the Senior Manager, Operations in the department daily operations. Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

Principal Responsibilities

· Primary person to support Senior Manager, Operations to respond to client instructions, internal stakeholders and Bahrain processing team for transactions relating to trade finance, bilateral and syndicated loans, remittances, Money Market deposits and other Treasury products.

· As directed, support/undertake the timely and accurate delivery of all requested tasks and initiatives as part of the daily operational work assigned by the Senior Manager.

· Ensure customer satisfaction and provide professional customer support.

· Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.

· To provide client service support to clients for ABC Digital Platforms as may be rolled out to ABC Singapore

· Handle some middle office responsibilities including client transaction services to support and serve customers. This will involve identifying opportunities to enhance service delivery and client satisfaction. Additionally, to serve as a critical link between the Relationship Manager (RM), clients, and the head office, ensuring continuous communication and coordination across all parties.

· Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.

· Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.

· Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.

· Prepare periodical reports and escalating irregularities to management and other regulating units/parties on a timely basis or as per agreed timelines.

· Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.

· Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency.

· Respond to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.

· Undertake delivery of designated activities to provide an effective service to other departments/units in accordance with agreed service standards.

Job Requirements:

Knowledge

· Good understanding of the risks and attributes of the Group’s key products, services, operations, and technology gained from hands-on experience in operational roles.

· Strong knowledge of MAS regulatory requirements for the Branches

products, services and operations.

· Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and

allocates tasks, ensuring full and effective use of resources available.

· Keyboard / Software Applications: Has a thorough understanding of

Microsoft Office software including Visio and systems appropriate to

the role and can input and extract information to provide a variety of

reports.

Education / Certifications ·

· Bachelor’s degree in one of the following fields Finance, Banking,

Accounting, Business or Risk Management

Experience

· Minimum 2 - 5 years’ banking experience in Commercial Banking

· Proficiency in Loans and Trade Operations is required. Experience in

Treasury Operations will be an added advantage.

Personal Attributes

· Fluent English (spoken and written)

· Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Effective telephone manners with customers/colleagues.

· Written Communication: Produces written responses to enquiries

using appropriate wording. Produces clear and accurate written

material.

· Perceives changes as opportunities to learn and not threats.

· Sees change from the perspective of the customer.

· Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.

· Excellent organizational skills and ability to work under pressure with strong time management and minimum supervision.

· Flexible and positive approach to work, ‘can do’ attitude and ability to think beyond what is being requested.