Operations Officer

Governance & Control

1. Conduct SafeWatch and World-Check 1 screenings for remittance transactions.
2. Act as maker or checker based on operational needs.
3. Evaluate all alerts and request clarifications or additional information from Business Units when required.
4. Escalate confirmed material hits to Compliance after obtaining relevant information.
5. Document clear rationale when classifying hits as false or not material.
6. Maintain a record of all screened transactions.
7. Coordinate with Compliance to uphold and refine screening standards.
8. Seek clarification and escalate any unusual transaction elements, including potential AML/CFT concerns to Compliance.
9. Support the Unit Head in overseeing policies and procedures for Operations units.

Trade Operations

1. Ensure daily trade finance transactions are processed by COE-Trade in a timely manner as per the agreed SLA.
2. Perform pre-transaction checks including verification of customer signatures before scanning to COE-Trade for processing.
3. Daily end reconciliation of trade transactions.

Branch Operations

1. Execute daily operational workflows accurately and on time, including remittances, deposits, treasury settlements, and trade matching.