Operations Program Manager

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Operations Program Manager – APAC IFM Contract for BLK

Position Overview

We are seeking an Operations Program Manager (OPM) to oversee programs across the APAC region supporting our Integrated Facilities Management (IFM) contract. You will manage existing programs and drive new initiatives from planning through successful delivery, coordinating and engaging stakeholders and our FM teams across the region to achieve results.

Program Scope

You will manage both region-wide programs and country-specific activities as well as support the overall IFM program across APAC. Program content is diverse and covers the full spectrum of FM operations including hard services, soft services, financials, safety, technology, and people management.

Role Focus

You do not need to be a subject matter expert in every program area. Your expertise lies in successfully managing and delivering programs regardless of scope. You will connect with relevant subject matter experts and formulate effective programs and also engage with the FM teams across multiple countries to get desired results.

Reporting Structure

You will report to the Regional Account Director for the IFM contract and comply with all established processes to ensure smooth progress. Frequently approvals and reports will be needed with internal and client stakeholders.

Key Responsibilities

Program Leadership

• Define clear objectives, deliverables, and success metrics for each program
• Secure buy-in from internal management and client stakeholders as appropriate
• Develop comprehensive program plans, timelines, and budgets
• Ensure programs consistently deliver desired results and meet objectives
• Coordinate resources across program teams and resolve challenges efficiently
• Continuous engagement with the FM teams who are main participants to deliver the desired results

Stakeholder Management

• Communicate program status effectively to internal management and clients
• Build and maintain strong relationships at all organizational levels
• Present information clearly to diverse audiences
• Establish relationships with external stakeholders including clients and vendors to enhance program planning and delivery
• Manage expectations and navigate competing priorities

Risk and Delivery

• Proactively identify risks and develop mitigation strategies
• Monitor progress and address issues that threaten program success
• Ensure quality standards are met and deliverables are completed on time
• Implement corrective actions when programs deviate from plan

Budget Management

• Determine budget requirements and obtain necessary approvals
• Manage program budgets and track expenditures against forecasts
• Report on financial performance with accuracy
• Identify and implement cost-saving opportunities without compromising quality

Continuous Improvement

• Capture lessons learned and apply insights to future programs
• Recommend process improvements to enhance program delivery
• Stay current with industry best practices and emerging trends in facilities management

Support for overall IFM program

• Preparation of periodical reports and presentations
• Team engagement
• Consistency across the region through processes

Required Qualifications

Education and Experience

• Bachelor's degree in Business, Engineering, IT, or related field
• Minimum 5 years of facilities management experience with demonstrated program or project management responsibilities
• Experience managing and interacting with teams across multiple countries or regions

Skills and Competencies

• Strong organizational, communication, and problem-solving abilities
• Ability to lead cross-functional teams and influence without direct authority
• Expert proficiency in project management tools including MS Excel, MS Project, and Smartsheet
• Capacity to work effectively in a matrixed organization with multiple stakeholders

• Adaptability to manage diverse program content across different FM disciplines
• Regional role requiring collaboration across APAC time zones and on occasion across the globe

Preferred Qualifications

• PMP certification or equivalent project management credential
• Experience with IFM or multi-service facilities management contracts
• Familiarity with APAC business culture and regional operational considerations
• Background in change management or process improvement methodologies

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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