Operations & Service Senior Associate (Card Centre) - Continuous Learning Opportunities

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.

Position Summary

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team.

The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks   
• Daily coordination between Bank customers and internal Production 
• Reporting of card statuses and inventory levels to the Banks 
• Preparation of monthly billing reports   
• Participate in monthly Service Level meetings with the Banks 
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals 

Requirements

• Min. Diploma qualification
• Field of Study: Not applicable 
• Skills: Microsoft Excel and Word 
• Prior working experience in managing/leading teams of at least 3 years is preferred. 
• Prior working experience in the Banks would have a priority
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels