Operations Supervisor

Roles & Responsibilities

JOB DESCRIPTION & REQUIREMENTS

• Assists the Outlet Manager / Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handing hygiene standard.
• Oversees the smooth operation of 1 outlet in the absence of Outlet Manager.
• Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products.
• Be proficient of all the responsibilities of the Service Staff and the various work stations.
• Manage opening and closing shift and ensure an efficient work stations exists.
• Good working knowledge of opening and closing procedures.
• Perform food quality and customer service checks.
• Supervise and manage staff while on duty. Prioritize and assigning work to the staff.
• Be knowledgeable in MOM regulations and laws.
• Plan staff schedule to maximize manpower resorce and productivity in the absence of Outlet Manager.
• Maintain critical standards for product quality, service speed and training, cleanliness and sanitation.
• Manage the develpment and training of service staff Assist in coaching and counselling problems with service staff.
• Ensure proper grooming and appearance of service staff.