Operations Team Lead (HNW Insurance Brokerage)

[Job ID: 1625588]

Responsibilities:

• Oversee end-to-end case management for insurance applications and ongoing policy servicing
• Manage daily operational workflows, turnaround times, and service quality standards
• Collaborate closely with consultants and internal and external stakeholders to resolve complex cases
• Drive process improvement initiatives to enhance operational efficiency and client experience
• Provide guidance, support, and mentorship to junior team members
• Ensure accurate documentation, regulatory compliance, and adherence to internal policies

Requirements:

• Proven experience in client management, relationship building, and delivering high-quality service within the high-net-worth (HNW) segment
• Strong understanding of life insurance products and insurance brokerage operational processes, particularly for HNW clients
• Excellent organizational, multitasking, and time management skills to manage complex and high-volume cases
• Effective written and verbal communication skills with strong attention to detail and professionalism
• Leadership or team supervision experience is an added advantage
• Familiarity with the Singapore insurance regulatory environment is an added advantage

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Tung Chi Jun (Deng Zijun)

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