Order Fulfillment Executive

Job :

Manage Customer production order releases inclusive weekend support if require.

Drive Customer Service Index to improve operational indices for customers.

Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.

Assist Account Manager with customers material liability (EXOB Excess and Obsolescence) to minimize revenue exposure.

Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.

Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.

Handle with Shipping on inbound/outbound requests.

Make arrangements for customer visits and maintain good relationships with customer

Requirement :

Diploma / Degree in any discipline.

Proficiency in Korean language (Spoken & Written) to liaise with Korean speaking customers in Korea.

3 years of working experience in sub-contractor environment preferred.

Strong Supply Chain background, experience in production planning.

Preferably experienced in the area of Customer Service & Planning in manufacturing environment.

Friendly, patient, good interpersonal and communication skills.

Possess problem solving capability.