Order Operations Specialist (Contract to start)

What to Expect

Order Operations Specialist is a member of the Global Order Operations team, and participates in order management, compliance, and effective communication with cross-functional teams.  This is a back-end operations role and is not customer facing. 

What You’ll Do

• Performs daily administration on all operational aspects related to vehicle fleet and orders, including but not limited to processing and validations of orders, accounts, configurations, invoicing, trade ins and preparing reports
• Ensures compliance to all company and regulatory policies related to the order management process
• Manages communication and responds to order-related requests from Sales, Delivery, Service and other departments throughout the organization
• Keeps accurate records and information, ensuring data integrity in CRM and other internal systems that support sales and delivery, production and financial management
• Coordinates with IT, Finance and the field teams to ensure orders and data are accurately captured in all downstream systems. Resolves any issues involving data, invoicing and pricing as needed
• Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help enforce consistency of process across regions
• Investigates system discrepancies quickly and finalizes solutions. Troubleshoots and articulates specific ideas on how to further refine systems or processes.
• Participates in special projects as needed

What You’ll Bring

• Minimum Bachelor’s degree or experience in an operationally-related role
• Superior attention to detail under tight deadlines
• Strong sense of teamwork and responsibility
• Excellent time management, organizational, and communication skills
• Ability to adapt to frequent changes
• Comfortable working with multiple teams and colleagues from various management levels and in different locations
• Analytical and investigative mindset with tenacity to resolve problems
• Fluency in spoken and written English and Chinese
• Proficiency in Microsoft Excel, Word and Outlook