Orders Fulfilment Manager

About the job

The primary responsibility of this role is to monitor regional order backlogs, actively engage with Sales and Customer Service team to secure backlog acceptance, and drive achievement of regional revenue targets. 

This role requires deep expertise in medical device transactions and strong coordination across Sales, Customer Service, Logistics, and Finance teams to ensure smooth, compliance, and timely order fulfilment.

Key Responsibilities

• Monitor and manage regional order backlogs daily, ensuring timely release of orders and alignment with revenue targets.

• Actively engage with Sales, Customers Service, and Logistics team to facilitate backlog acceptance, negotiating where necessary to optimize order flow and revenue realization.

• Maintain comprehensive knowledge of medical device system transactions, ensuring compliance with local regulations, company policies, and standard operating procedures.

• Coordinate effectively with Sales, Local Customer Service, Logistics, Inventory, and Procurement teams to ensure seamless order processing and fulfilment.

• Track and report on key performance indicators (KPIs) including order accuracy, cycle time, backlog clearance, and customer satisfaction.

• Oversee the Cash-to-Order process regionally, enforcing compliance with financial and operational policies.

• Manage returns and exchanges, ensuring alignment with company policies and service standards.

• Serve as backup for Customer Service in order entry and related fulfilment tasks as required.

• Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction.

• Prepare and present operational and performance reports to regional management, highlighting backlog status and revenue impact.

Qualifications and Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).

• At least 5 years of work experience in Customer Service and Logistics related environment

• 3-5 years of experience in order fulfilment, warehouse, or logistics operations.

• Strong understanding of warehouse operations, inventory control, and order management systems (e.g., SAP, Oracle, NetSuite, etc.).

• Good reporting and analytical skills required

• Able to excel independently and as a team when under stress and tight deadlines

• Detail-oriented, independent, and hardworking

• Strong ethics & professional integrity required

• Excellent attention to detail and accuracy

• Strong sense of teamwork and willing to help across different business functions when required