We are on the lookout for a remarkable Outbound Call Centre Supervisor (1Year Contract) to join our growing team at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) in Central Region.
Growing your career as a Contract/Temp Outbound Call Centre Supervisor (1Year Contract) is a fantastic opportunity to develop competitive skills.
If you are strong in attention to detail, planning and have the right work ethic for the job, then apply for the position of Outbound Call Centre Supervisor (1Year Contract) at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) today!
Location: Novena/Clarke Quay
- Lead a team of Customer Experience Officers to achieve KPI
- Respond to survey enquiries via inbound calls and emails
- Conduct survey interviews via outbound calls
- Reach out to the respondents to assist them to complete the survey
- Ensure that the given KPI are being met based on the project timeline
- Assess work performance of officers and identify areas that need improvement
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Monitor and provide project status report to manager
- Ensure officers understand the survey objectives
- Ensure officers compile, record, input survey returns and data accurately into the system
- Ensure officers conduct verification to ensure completeness and accuracy of data collected
Requirements:
- Only Singaporean
- Travel in Singapore to do surveys
- Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
- Proficient in Excel to do reports
- At least 2 years of working experience as Team Lead in Call Center environment.
Interested candidates please to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22110690 Chai Zhenyi
Benefits of working as a Outbound Call Centre Supervisor (1Year Contract) in Central Region:
● Unlimited Growth Potential
● Room for Advancement
● Attractive packageCompetitive Pay
No CV Required
How to get there?
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