Outbound Customer Service Executive (Call Centre) @Eunos Up $3,800 - Urgent Hire

Customer Service Executive - Outbound Call Centre

• 1 Year Contract
• Eunos
• Mon - Fri, 9am to 6pm
• $2800 - $3800 (Depending on experiences)

Responsibilities:

• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ

• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns

• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns

• Achieve individual and team performance KPIs and goals

• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers

• Gather customer feedback and sentiments and escalate to the Team Leader for further actions

• Maintains and improves service level quality by adhering to standards and guidelines

• Handle ad hoc duties as required

• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

• Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

• Minimum 1 year of experience in outbound call centres

• Minimum GCE ‘O’ Level / Diploma

• Excellent interpersonal and persuasive skills

• A good team player with ability to multitask and meets stringent service standards

• Keen to learn and positive work attitude

• Proficient in Microsoft Office

• Meticulous in documentation and fulfillment work

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/2496

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)