Outbound Operation

Job Description 

• Manage regular travel company daily operations
• Arrange tour transportation, accommodation 
• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support 
• Responsible for handling in bound calls in a professional and efficient manner
• Interacts with local travel agents and oversea travel agents. 
• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance. 
• Communicate with staff for special needs for scheduled activities 
• Provide general secretarial support in overall office operations, assignments, and projects 
• Post information, file documents and maintain paper and computer records management/file systems 
• Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials 
• Coordinate reservations, contracts, and record keeping for tours and facility reservations
• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers 
• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
• Experience in the Travel Industry is an added advantage
• Preferably minimally 1 year of working experience in Outbound Operations
• Meticulous administrative and operational skills
• Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable 
• Proficient and fluent in Chinese (Mandarin) is a must, and English will be added advantage
• Able to work independently
• A proactive team player who can work in a fast-paced environment