Outlet Executive (Islandwide) - Professional Development Opportunities

Reporting to the Outlet Manager, your responsibilities include but are not limited to: 

Operations 

• Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows. 
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements. 
• Be attentive to the maintenance and cleanliness of common areas. 
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved. 
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet. 
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS). 
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours. 
• Perform daily headcount check on contract cleaners according to the contract agreements. 
• Provide administration support to Outlet Manager in reports writings. 
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in. 
• Ensure cash handling procedures are compiled to at all times. 
   

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements 
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs
   

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Location: Islandwide