Oversee all the operations of the Outlet assigned to you
Constantly work on achieving set budget of expenses by the Company
Continuous checking on hygiene and safety measure for the kitchens and the site overall
To constantly achieve sales target by upselling of beverages/food items and maintaining customer satisfaction
Deep knowledge of company policies and standard operating procedures
Train all other outlet staff to ensure that Food Safety and Hygiene standards are met at all times.
Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
Train and develop the team to deliver the food to a high standard
Ensure readiness for service and that the pace is set for peak times
Ensure that all food is presented for service in a timely manner and in correct sequence
Deal with all customer complaints and feedback with professionalism and through proper service recovery
Check and sign for all deliveries or assign a deputy to do so when unable to carry out the duty
Ensure that outlet is stocked with adequate levels of inventory
Monthly physical stock take of the Outlet should be done in a timely and accurate manner
Wastages, Staff meal food consumption should be managed properly
Assist Headquarters in analysis of sales, reports, and labour
Handle emergency and difficult situations
Ensure good proficiency of POS front and backend
Ensure that the Assistant Managers, Kitchen Crew, Service Crew are able to handle their duties properly and are well groomed, properly attired and efficient.
Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper setup of the Outlet and connected areas.
Assist Headquarters in implementing and developing new campaigns or training programs.
Perform additional responsibilities, although not detailed, as requested by Headquarters
Perform miscellaneous job-related duties as assigned
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