Parts Advisor

Company : Flintex Consulting

Job Type : Full Time

Singapore, 079903

Number of Applicants

000+

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Job Description - Parts Advisor

Main Purpose of the Job:

The Parts Advisor (Parts Counter) sells parts over the counter and answers enquiries over the phone. He/she assists customers in selecting required parts in a friendly, professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request. He/she reports to the Parts Manager.

Duties & Responsibilities:

· Answering phone calls, providing retail prices and further information enquired by customers and the service department.

· Attending to our technicians and all other customers’ inquiries and requests for spare parts at the counter.

· To raise parts ordering request forms for customers’ cars as requested by service advisors/technicians via the Power Apps.

· Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

· Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.

· Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.

· Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.

· Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.

· To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.

· Ensure tidiness and cleanliness of workstations and parts mini store.

· To carry our other duties that may be assigned from time to time by the management

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

Original job Parts Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Parts Advisor

Job Description - Parts Advisor

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