Patient Relation Executive

You will play a vital role as the bridge between patients and Atlas Eye. As an Executive, you will manage enquires and feedback from all sources, and work closely with stakeholders in the service recovery process to ensure that customers/patients’ concerns and needs arrive at a satisfactory conclusion.

You will also be involved in the collection, processing and analysis of data, as well as developing and promoting of various Service Quality Programs and Initiatives to build a strong service culture in Atlas Eye.

Key Responsibilities Include

• Attend to public enquiries of services available at Atlas Eye
• Liaise with relevant departments to address patients’ feedback and concerns in a timely and appropriate manner
• Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
• Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
• Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data
• Manage the company's social media engagement across multiple platforms
• Counsel and educate patients on the Centre’s products & services to facilitate the process of organising their surgery.

Job Requirements

• Degree in any discipline with 2 to 4 years of relevant experience in healthcare and/or sales or customer service environment will be an added advantage
• Possess good organizational skills, strong sense of responsibility and the ability to manage complaints, enquiries and feedback
• Excellent interpersonal, verbal and written communication skills to facilitate positive interaction with internal and external customers
• Team player with maturity to work independently