We are in search of a creative Patient Service Associate (Call Centre) to join our inspiring team at National Dental Centre Singapore Pte Ltd in Bukit Merah, Central Region.
Growing your career as a Full time Patient Service Associate (Call Centre) is an exceptional opportunity to develop critical skills.
If you are strong in analysis, presentation and have the right mindset for the job, then apply for the position of Patient Service Associate (Call Centre) at National Dental Centre Singapore Pte Ltd today!
- Responsible for handling incoming and outgoing calls to ensure customer’s queries, appointments and referral of services are answered professionally, in accordance with SingHealth Call Centre telephone standards.
- Provide meticulous administrative support in the Call Centre’s Appointment service section.
- Accountable to the Department’s Key Performance Indicators with the highest service quality and operational standards.
- Follow-up with difficult customer calls, complaints and manages service recovery.
- Feedback customer’s comments or requests to Supervisor for service or process improvement.
Requirements
- Minimum GCE ‘O’ Level qualification.
- Proficient in Microsoft Office applications.
- Relevant experience in call centre, healthcare or customer service industry will be an advantage.
- Customer oriented with good communication and interpersonal skills.
Benefits of working as a Patient Service Associate (Call Centre) in Bukit Merah, Central Region:
● Excellent benefits
● Continuous Learning Opportunities
● Advantageous package
No CV Required
How to get there?
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