People Experience Operations Coordinator

Job Title
People Experience Operations Coordinator

Job Description

Role Overview

We're actively seeking for a talented Tier 1 Professional to be part of our HR shared services operations in our Global People and Workplace Services team based in Singapore.

As a Tier 1 Professional, you'll move Pacific Life, and your career, forward by being the primary intake point for our HR shared services to ensure excellent experience for our employees. You will be a part of tier 1 professionals providing direct support to employees and managers across a variety of HR-related transactions.

You will fill an existing role that sits within Global People and Workplace Services team reporting to the Tier 1 Manager. Your colleagues will include other HR delivery professionals.

Role Responsibilities:

• Provide front-line customer support to employees and managers for questions, issues, and problems related to employee lifecycle.

• Create, utilize and maintain a global knowledge base to answer questions and enhance employee experience, resolve issues, and complete transactions.

• Work with Tier 1 Manager to develop the agentic artificial intelligence (AI) chatbot to support inquiry management.

• Partner with various HR teams to develop case Management Tool functionality and reporting (Workday Help).

• Redirect employees and manager to tier 0/self-service resources where appropriate.

• Provide accurate and timely administrative, transactional, and data management support for HR and HRIS functions, ensuring effective processing of employee lifecycle data changes.

• Support employee/manager direct access to relevant HR policies, procedures and tools.

• Perform additional duties as assigned by the Tier 1 or Tier 2 Managers

Skills & Experience:

• A degree in HR, business administration, or related field preferred (or equivalent)

• 2+ years of related experience

• Strong communication skills, attention to detail, patience, and willingness to learn

• Experience with HRIS systems such as Workday (preferred)

• Previous customer-facing experience, preferably in a corporate environment.

Competencies and Behaviours:

• Collaboration

• Communication

• Problem solving

• Customer focus

• Teamwork

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 23 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents
• Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary
• Optical & Dental benefits
• Additional flexi benefits

Wellness

• Access to Employee Assistance Program
• Time off for volunteering
• Charitable matching of employee donations

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values