Pet Hotel Manager

About the Role

As the Pet Hotel Manager, you will lead the daily operations of our premium pet hotel, ensuring every guest enjoys a safe, comfortable, and enriching stay. You will also coordinate pet sitting services, supervise dog walking schedules, and maintain the highest standards of care and customer service.

Key Responsibilities

Hotel Operations

• Manage the daily operations of the dog and cat hotel.
• Oversee pet check-in and check-out procedures.
• Monitor feeding schedules, medication administration, enrichment, and overall wellbeing.
• Maintain accurate boarding records and owner communication.
• Ensure all suites and common areas are clean, sanitised, and well maintained.

Team Leadership

• Supervise Pet Care Associates.
• Schedule daily staffing and overnight coverage.
• Train staff on animal handling, hygiene, safety, and emergency procedures.
• Conduct regular quality checks to ensure service excellence.

Dog Walking & Pet Sitting

• Coordinate daily dog walking schedules for boarded dogs.
• Assign pet sitters to walking and enrichment activities.
• Ensure each dog receives appropriate exercise based on age, breed, health, and temperament.
• Supervise outdoor walks and indoor play sessions while maintaining safety protocols.
• Monitor pets during walks and report any health or behavioural concerns promptly.

Customer Experience

• Provide personalised updates, photos, and videos to pet owners.
• Respond professionally to enquiries and boarding requests.
• Resolve customer concerns with empathy and professionalism.

Compliance & Safety

• Ensure compliance with all company SOPs and relevant Singapore regulatory requirements.
• Maintain high standards of cleanliness, biosecurity, and animal welfare.
• Respond effectively to emergencies and coordinate veterinary care when necessary.

Requirements

• Minimum 2 years’ experience in pet boarding, veterinary, grooming, daycare, or animal care.
• Experience leading or supervising a team is preferred.
• Comfortable handling dogs and cats of various sizes and temperaments.
• Excellent communication and organisational skills.
• Passionate about animal welfare and customer service.
• Able to work rotating shifts, weekends, and public holidays.
• Physically fit and able to walk dogs multiple times daily.
• Pet First Aid certification is an advantage.

What We Offer

• Competitive salary (commensurate with experience)
• Performance incentives
• Career progression opportunities
• Professional training and development
• Staff discounts on café, grooming, retail, and boarding services
• Supportive team environment
• Opportunity to be part of Singapore’s luxury pet lifestyle destination

Working Hours

• Five-day work week (rotating roster)
• Shift work, including weekends and public holidays
• Overnight duty may be required for boarding operations