Platform Professional Services Senior Consultant - AI

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform’s AI capabilities. This role will focus specifically on leveraging Falcon’s Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance threat detection, automate response workflows, and maximize security outcomes for customers. The Platform Professional Services Senior Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform's AI-powered detection and response capabilities.

What You'll Do:

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities

• Assist customers in optimizing AI-driven threat detection models and automated response workflows

• Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy

• Develop and implement AI-driven automation playbooks for security operations

• Troubleshoot AI-related customer issues across small to large enterprises

• Develop scripting and application solutions using Falcon APIs to enhance AI capabilities

• Work closely with customers to interpret AI-generated alerts and findings

• Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management

• Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows

• Support Incident Response teams with AI-powered threat hunting and forensic analysis

• Develop and lead AI skills workshops for the Platform Professional Services team

• Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral

• Ability to travel up to 25% of the time

What You'll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 8 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications

• Strong understanding of software deployment technologies

• Very knowledgeable on Windows, Mac, and Linux platforms

• Experience with AI-powered security tools and platforms

• Knowledge of data science principles and their application to security operations

• Experience with security automation and orchestration platforms

• Very knowledgeable on Windows, Mac, and Linux platforms

• Strong knowledge of Microsoft Office applications

• Skillful communication and effective ability to build collaborative relationships

• Strong experience presenting technical AI content to various audiences

• Strong experience in computer and network systems security

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

• Proactive and thorough ability to manage work and prioritize customer projects

• Experience mentoring team members

• Some experience leading a team to complete projects

• High level of motivation; self-starter; results driven

• Potential for travel and assignment work exists

Bonus Points:

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

• AI/ML Technologies: Experience with machine learning models, natural language processing, anomaly detection, writing prompts

• Programming for AI: Python, R, or similar languages for data analysis and model development, working with agents and/or building agents

• Operating Systems: Windows, Linux, Mac 

• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

• Development: PowerShell, Python, Bash, Batch

• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

• Database: SIEM, MSSQL, Splunk, LogScale

• Identity: Identity, Active Directory, Azure-AD, SSO

• Cloud: AWS, Azure, and GCP