PMO/Admin

PMO/Project Admin

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

 Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Experience: 6 years
Job Mode: Contract 
Work Mode: On-site

Responsibilities

• Lead and engage the Retail Change Management (RCM) team in preparing and submitting Change Requests (CRs).


• Review and validate CR submissions in alignment with System Development Methodology (SDM) governance standards.


• Monitor CR capacity against quarterly release budgets and ensure alignment with planning.


• Track and report CR progress to ensure timely delivery within business timelines and release calendars.


• Facilitate and conduct Delivery Steering Committee meetings across Southeast Asia markets to provide CR updates and drive alignment.


• Collaborate with cross-functional stakeholders to manage the end-to-end CR lifecycle, ensuring the CR backlog is accurately maintained.


• Participate in CR discussions with business and technology teams, proactively identifying risks and defining mitigation plans and next steps.

Requirements:

Education:

· Bachelor’s degree in computer science, Computer Information System, or related field.

· At least 7 - 9 years’ relevant experience preferably in a Finance Institution.

Essential:

• Minimum 5–7 years of experience in business and information technology, with a strong sense of commitment and stakeholder sensitivity.


• Solid domain knowledge in Retail Banking, including Cards, Deposits, and Secured Loans.


• Strong understanding of business needs and the ability to build trust and rapport with stakeholders.


• Excellent interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.


• Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Domain SMEs and business teams.


• Good understanding of the consumer banking landscape, including products, functional teams, services, and operations.


• Fluent in both verbal and written communication.


• Skilled in influencing and negotiating in environments with indirect control over resources

Key Domain/ Technical Skills:

· Project & Release Management such as Confluence, PPM

· Business Analysis & Documentation (BRD, FSD, Process mapping & Gap analysis)

Presentation & Communication skill

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.