Private Bank - Offboarding Relationship/Account Manager - AVP

Details of the Division and Team:

The Small Account and Managed Exit Unit is a dedicated central desk responsible for offboarding client relationships due to commercial and non-commercial reasons mandated by the bank.

The unit will also continue to manage existing limited purpose relationships holding defaulted/delisted/illiquid assets and relationships with uncontactable clients with a view to exit them.

The “Offboarding Relationship/Account Manager” is responsible for offboarding client relationships under his/her portfolio, ensuring a smooth transition and mitigating any potential issue during the process.

The “Offboarding Relationship/Account Manager” is expected to collaboration with the respective regional Business Managers, AML, Compliance, DCO, Legal & Front Office as and when needed to facility a smooth and seamless offboarding of client relationships.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangements

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

Client Communication and Relationship Management

• Act as the primary point of contact for clients throughout the offboarding process.

• Ensure client orders and instructions are executed timely & properly while ensuring the necessary due diligence checks. 

• Ensure limited purpose relationships holding defaulted/delisted/illiquid assets and relationships with uncontactable clients are monitored and managed according to the Bank policies. 

• Collaborate with the relevant departments to ensure a smooth and seamless offboarding of client relationships.

Management of Asset Transfers

• Prepare all necessary documents and information to facilitate & ensure a smooth transfer process.

• Verify the accuracy of account information and ensure that all assets are transferred correctly in a timely manner.

• Oversee & liaise with relevant parties on the transfer of client's assets to an external counterparty.

Control Aspects, Monitoring & Reporting

• Ensure all offboarding activities comply with relevant guidelines & policies.

• Ensure the respective offboarding trackers are updated timely and accurately for management reporting.

• Identify any potential delays or issues & escalate them timely.  

Change Management Support 

• Pro-actively identify areas/ideas for process improvement.

• Cover team members during their absence.

Your skills and experience:

• At least 4-5 years of relevant working experience in the Banking and Financial industry, in client facing roles

• Knowledgeable, experienced and familiar with day-to-day workings and regulatory requirements pertaining to Private Banking/Wealth Management, Corporate Banking or Investment Banking.

• Existing certificates in Client Adviser Competency Standards (CACS) 1 & 2

• Degree majoring in Banking, Accountancy or Business Administration or related discipline

• Knowledgeable, experienced and familiar with day-to-day workings and regulatory requirements pertaining to Private Banking - Wealth Management.

• Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs while balancing business needs and controls. 

• Excellent interpersonal & communication skills to manage relationships with various stakeholders and clients.

• An efficient solutions provider with strong analytical and creative problem-solving skills. 

• A team player with good initiative that is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.