Process Support Engineer

Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Knowledge of 3 or more processes on 1 or more technologies PhD/ Master/ Bachelor in Engineering studies 3 years and above of process-related experiences in semiconductor industry Prior work experiences in a technical support or field service role will be an added advantage Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently. Excellent verbal and written communication skills to interact with customers and colleagues Ability to provide excellent customer service and build rapport with clients