Product Development Manager - Career Growth Potential

At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued. We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Product Development Manager?

The Product Development team is at the forefront of understanding the market landscape of device protection, insurance and non-insurance, extended warranties, financing, and trade-ins. They will spearhead the development of new tech lifecycle and protection products, clearly articulating their value and positioning in the market.

The Product Development team is responsible for understanding the market landscape, emerging product trends, sales channels, and competitors. They will lead the development of new product offerings across the region, ensuring these offerings are clearly defined and designed to be rollout across IT platforms.

The role is also responsible for articulating the sales roadmap for inclusion within individual client solution offerings.

A significant part of the product development role is to ensure new products can be launched, localised and managed using Asurion’s core technology platforms.

Key Responsibilities:

Market Analysis:

• Continously monitor and analyse the regional market landscape, sales channels, emerging product trends, and competitors.
• Work with the account / country teams to conduct regular market research through inhouse and external resources to identify opportunities for product innovation and differentiation.

Product Development:

• Continually develop and enhance product offerings based on market and business insights.
• Clearly articulate the benefits and features of new product offerings
• Owner of core product pitch decks, process flows and high-level technical requirements.
• Ensure that the product offerings can be integrated as a component of a full client solution.

Collaboration with the Client Solutions Team and Clients:

• Develop a strong partnership with the Client Solutions team to ensure that product offerings are localized for each country and client.
• Support the client solutions team with presentation collaterals, demos and technical requests.

Collaboration with the Client Program Management Team:

• Provide support and insights to the Client Program Management team during the localization process and the deployment of new client programs.
• Troubleshoot and lead development efforts where client specific solutions are required due to localisation or regulation.

Technology Platform Development:

• Take a leadership role in the development requirements of the product technology platform that will be used across different countries and clients.
• Collaborate with the IT team to ensure the functional requirements of the platform are met and that the customer experience (CX) is optimized.
• Oversee the testing and deployment of the platform, ensuring it meets quality standards and business objectives.
• Provide a roadmap of product development for internal and external stakeholders, identifying and prioritizing new enhancements and client requests.

Stakeholder Collaboration:

• Foster strong relationships with internal teams, including IT, sales, marketing, and client solutions, to ensure seamless product development and deployment.
• Engage with external clients, partners and stakeholders to gather key insights and feedback.

Here's what you'll bring to the team:

• Minimum of 7 years of experience in product development or a related role.
• Strong understanding of the regional market landscape and emerging product trends.
• Background in telecommunications, insurance, or financial services an advantage
• Experience in technology platform development and collaboration with IT teams.
• Excellent communication, presentation, strategic thinking and analytical skills.
• With strong project management capabilities and has the ability to work in a cross-functional environment.
• Demonstration and excellent understanding UI/UX principles
• Any background in behavioural economics / buys behaviour is helpful
• Customer-centric mindset with a focus on delivering optimal CX and innovative and forward-thinking.
• Knowledge of regulatory and compliance requirements in the insurance, warranty, and trade-in sectors is helpful.

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training.
• Give back to the community through the partnership with our local charity partners.

Get to know us:

• Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.