Product Operations Specialist (Device Management)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade. ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital & cyber landscape where trust & collaboration is key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Responsibilities:  

• Work with Product Owners, internal engineering team and Product Principals to operate various endpoint management tools, including:  

1. Digital Employee Experience (Nexthink, Zscaler Digital Experience, Riverbed Aternity, Dynatrace etc)
2. Intune  
3. Powershell Scripting and automation  
4. Microsoft Graph API 

• Co-ordinate with Central ICT Infra teams to operate the on-prem components of the above platforms. 
• Perform change, release, incident, problem management processes.  
• Ensure timely handling of requests and queries.  Including onboarding and management of Desktop/Web Applications on Digital Employee Experience (DEX) platform.
• Perform incident response and recovery by analysing the root cause and submission of RCA report.  
• Drive improvement in operation effectiveness by implementing the monitoring, automation runbooks and alerting tools.  
• Proactive analysis of Endpoint data trends. Eg. CPU Performance, Application crashes, etc.
• Document the requirement and specification to address the needs for all Public Service agencies  
• Support ITSM management 

• At least 1-3 years experience working on IT operations in an enterprise environment or equivalent experience 
• Proficient in PowerShell scripting 
• Wide knowledge of IT knowledge including Windows OS, device, network, application, and infrastructure 

Additional Skillset(s) (Good to have) 

• Familiar with managing ITSM (ServiceNow) workflows 
• Endpoint monitoring and observability for infrastructure reliability using Digital Employee Experience (DEX) tools such as NexThink, Riverbed, Dyatrace...etc 
• Familiar with using Tableau, PowerBI, Qliksense to analyse data trends

Additional 2 or more certifications (at least one from each group):  

Group 1 (Processes driven certifications or proven experience) 

• DevOps Institute: Site Reliability Engineering Foundation or Site Reliability Engineering Practitioner, for demonstrating the skills and knowledge of applying DevOps principles and practices to the endpoint engineering process 
• ITIL 4 Foundation Certification, for demonstrating the skills and knowledge of the ITIL framework and best practices for ITSM. 
• Certified Information Systems Security Professional (CISSP) or CompTIA Cybersecurity Analyst (CySA+) 

Group 2 (Hands-on certifications or proven experience) 

• Exam MS-102: Microsoft 365 Administrator: deploys and manages Microsoft 365 and performs Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments   
• Exam AZ-104: Configure, manage, secure, and administer key professional functions in Microsoft Azure. 
• Exam AZ-140: Plan, deliver, manage, and monitor virtual desktop experiences and remote apps on Microsoft Azure for any device. 
• Exam MD-102: Microsoft 365 Certified: Endpoint Administrator Associate, for demonstrating the skills and knowledge of endpoint management and security using Microsoft 365 tools and services.   

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/  or such other successor site.

• A wholly-owned subsidiary of GovTech.
• An attractive yearly training budget and annual performance bonus!
• Contract Staff enjoys the same benefits as Permanent Employees.