Product Owner, Platforms and Digital UX

Job Summary

We are seeking a Product Owner with experience working in Insurance industry to drive enhancements across digital platforms and business solutions.

The role will support delivery of innovative capabilities (including AI-enabled solutions) to improve operational efficiency, customer experience and business outcomes.

The candidate will work closely with business stakeholders, technology teams, and external partners/vendors to translate business requirements into scalable product features that deliver measurable value to the organization, including emerging digital and AI capabilities.

This role requires strong analytical thinking, a solution-oriented mindset, and the ability to thrive in a fast-paced, change-driven environment.

Key Responsibilities

• Own and manage the product backlog, ensuring alignment with business objectives and regulatory requirements

• Gather, analyze, and translate business needs into clear user stories, acceptance criteria, functional requirements, review test plan/scenarios, and perform user acceptance testing

• Lead backlog grooming, sprint planning, and prioritization activities

• Monitor deliverables and ensure timely and successful delivery of projects/initiatives

• Collaborate with key business stakeholders and act as the primary point of contact between business and tech while managing expectations and dependencies

• Review business processes and identify optimizing solutions/features

• Support UAT, production releases, and post-implementation reviews to ensure solutions meet business requirements

• Deliver strategic digital projects within an Agile delivery environment

Team

• Accountable for the progress and completion of projects/initiatives through clear prioritization and direction defined for tech squad members (e.g. developers, QA etc.)

Experience

 Minimum 5 years working experience as a Product Owner in an Insurance industry

 Exposure to delivering solutions involving data analytics, automation, or AI-driven capabilities (e.g. chatbots, process automation, recommendation engines) is advantageous

 Proven experience delivering and rolling out enhancements on digital platforms

 Strong experience working with multiple business stakeholders across different functions

 Fundamental analytical and conceptual thinking skills

 Comfortable working in a fast-paced and dynamic environment, self-motivated and flexible to change

 Having a solution mindset, detail oriented and demonstrating willingness to learn is a must

Internal and External Stakeholders

• Business Owners / Sponsors – to align product vision, priorities, and outcomes with business objectives

• Data / AI Teams – to support data pipelines, model integration, and governance considerations

• Engineering – to translate business requirements into technical solutions and deliver enhancements

• Enterprise / Solution Architects – to ensure alignment with enterprise architecture and technology standards

• Delivery – to support deployment, release planning, and production readiness

• Risk, Legal, Compliance– to review and ensure adherence to regulatory requirements, implications, contractual and data protection (e.g. MAS guidelines, internal policies)

• Technology Vendor / Partners – where applicable, to manage third-party solution and/or outsource development

Skills & Competencies

• Agile certifications (e.g. CSPO, PSPO, SAFe PO/PM) are an advantage

• Strong understanding of digital solution architecture concepts (APIs, integrations, system workflows)

• Familiarity working with emerging technologies such as AI/GenAI, automation tools, or conversational platforms is advantageous

• Hands-on experience with Project Management and collaboration tools such as JIRA, Confluence, Figma or equivalent