Product Support Engineer 2 (Software)

A technical expert on Lam's Etch software - provide technical expertise on performing professional software engineering, modification, evaluation and Software simulation testing in support of the Company's complex semiconductor capital equipment and systems, and their software control systems. Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions Direct and manage software changes and modifications, drive correct action and push out preventive measures Effectively utilize Lam's IMS to resolve escalations and actively share knowledge with Lam's worldwide technical community Is a mentor to local account engineers; provide SW training to Account team Engineers and Customers' personnel Represent the company to the customers and utilizing knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified Develop good customer relations during performing professional software engineering, modification and evaluation Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for Ensure safe working condition at work site Any other duties as assigned by the Immediate Supervisor Bachelor's degree with a minimum of 3+ years of related experience Able to work in a air-conditioned clean room Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes Able to perform shift and standby duties Good communication and interpersonal relations skill Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.