Product Technical Support Engineer (0067 August 2025)

Roles & Responsibilities

Key Accountabilities:

• Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
• On-site hardware and software troubleshooting
• Work closely with the customer’s engineering team to provide technical consultation and on- and off-site support
• Advise customers/dealers for all warranty issues
• Conduct technical investigation and ensure prompt closure
• Review technical challenges and propose suitable technical solutions
• Liaise with factory central support team to address product support issues
• Provide technical training to dealers/customers
• Provide technical training to internal technical staff
• Any other ad-hoc duties as assigned by superior

Education & Experience

• Degree in Electrical / Mechanical / Mechatronic Engineering, or
• Diploma in Engineering field with 10 years of working experience

Skills & Competencies

• At least 1 years of hands-on experience with handling equipment ( forklifts, crane, lifting equipment, rotating equipment, conveyor belts, machinery
• Good knowledge in high voltage systems, engines, transmissions, hydraulics, and electrical systems
• Background in Control Systems and/or Mechatronics or AVG is a plus
• Team player with strong problem-solving skills
• Excellent interpersonal and communication skills
• Must be independent and possess initiative
• Able to work closely with internal stakeholders and provide technical support
• Willingness to travel is required

Chan Chee Meng

EA 07C3069

R1110620